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Originally Posted by ghhs_1527
You should confirm that the correct serial port has been selected. You should confirm that the camera has power and is connected to the PC via serial cable
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Sorry to be so obvious, but have you verified that the serial port on the computer that is speaking to the camera is the same as what is configured in the doftware?
Also, have you verified the camera is powered up?
Either of those being wrong will cause that error message.
Don