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Originally Posted by Nuttyman54
I'd actually recommend sending complaints to FIRST as well as the shipping company, since they're the organization that is contracting the shipping, not the teams. Not to mention they've probably got more pull with the shipping company.
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My suggestion would be to write a concise explanation of what you see as the problem. Have your mentor(s) attend your local team forum (should be held during the last two weeks of May) to hand this in. If your mentor(s) cannot attend, send this explanation to FIRST, Attn: team support. That way FIRST can try to address these issues, see if there is a pattern.
There are many layers and parties involved in shipping. Teams, FedEx, local drayage, SES.
If you have a Senior Mentor, also send to them.