[KyleGilbert45]

I can feel you pain with this situation. I was driving the truck in the picture above when the tire came flying off. Luckily I was only doing about 10mph down our residental street. You would think that when you pay for a service such as this you can actually trust these "trained professionals" that do the work, but I've learned to always double check anything when it comes to cars just to make sure they didn't forget to do something.

I'm not sure who exactly you sent this letter to, but from reading the letter it seems you just sent it to the GM of the store. I would consider going higher then that and trying to contact the corporate office. Chances are you're letter will just get read and thrown away, if all you sent it to was the GM of the store. Also, I know in some situations (Sears from experience) that the auto center of a retail establishment is run by a completely different group of people and they mearly share a building with the retail side. So you may want to contact the manager of the auto side.