[ahecht]

My big two:

• Better escalator management. When all the teams were leaving the pits at 8pm thursday, on all the sets of three escalators, two were going down and one was going up. This created a huge bottleneck on the one up escalator while no one was using the two down ones.
• Better handling of pit closing. I understand that the volunteers have to be forceful to get teams out of the pit, but seeing some of the volunteers actually screaming at teams just reeked of ungracious amateurism. I even saw one volunteer Friday yell "get the hell out" to a team. I'm sure this was just coming from a small minority of the volunteers (a vast majority of whom were great), but this should be address at the volunteer briefings.