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Originally Posted by Fruity Pebbles
How old is the dell? the newer dells have a restoration utitlity using Norton Ghost to image it back to the way it was when it was shiped. So if you can get the data off that would be alot easier than asking dell for a new hard drive.
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Dell also ask for the old hard drive back if they do send you a new one. So you might want to try to run either a restoration program, or if you've made one, a recovery disk.
However, from what you're describing, I'm guessing that it is most likely a problem with Windows, and not a physical one with your hard drive. [As Mike had said]