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Originally Posted by Beth Sweet
Maybe I didn't make myself clear. They made me pay $30 to join their "rewards" program then canceled it 2 months later and offered me nothing but a gift card in return. I thought that I would warn people who would be making technical purchases of this store's policy and lack of response to unsatisfied customers.
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Actually, they didn't MAKE you pay for anything. If they did, you should've walked out of the store instantly. Encouraged purchasing is a lot different than forced purchasing.
This is actually a pretty standard purchase for refunds/cancellations/etc. You decided to purchase it, and since it wasn't a physical item within 2 weeks or a month, you get the next best thing for cash.
These gift cards don't have to only be used as a form of purchase, as they can use multiple forms of payment for one purchase ($100 in cash, $1500 on a credit card, then redeeming a $300 gift card, etc.).
I work for Circuit City, and while we don't charge for a rewards program (we prefer our Rewards credit card instead
), we can sometimes give gift cards in return for certain items we can't return or certain unrepairable warrantied items (non-iPod mp3 players). This is pretty standard procedure for any electronics store.