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Originally Posted by Al Skierkiewicz
The fact that they are still around is a tribute to the uninformed computer public allowing a store to take advantage of them.
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Actually, CompUSA isn't alone in this statement, I have had significantly bad dealings with Best Buy and Circuit City as well. It seems to be more of who you are dealing with on that particular day, and whether they get a commission for their sales. Bottom line is that in chain stores, you won't find too much technical advice walking the floor; you need to get into the back room repair shop to discuss the nerdy stuff.
TRUE STORY: In 1971 my parents moved and purchased their house from a real estate agent. Many years later I took my mother to a dealer to purchase a new car. The same person who sold her the house was now selling cars. Just like an electronics floor walker, he knew all the options and amenities, but as soon as you asked a question about something under the hood he was lost. Moral of the story: a salesman is a salesman is a salesman.
Beth, it is fairly common that if you make a formal complaint to the store manager about such return policies that they have the discretion to make a cash exchange. The reason they make it dificult is so folks give up. Or, you could always use it alternatively as a birthday gift for someone.