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Originally Posted by Bharat Nain
Personally, I'd go to Best Buy or Circuit City to purchase higher priced items because my personal friends and I have never had a good experience with their customer or tech support. Most of the stores don't have experienced reps either. But that is my conclusion from visiting two different stores at a regular basis and your experience might differ.
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Originally Posted by Bill Moore
Actually, CompUSA isn't alone in this statement, I have had significantly bad dealings with Best Buy and Circuit City as well. It seems to be more of who you are dealing with on that particular day, and whether they get a commission for their sales. Bottom line is that in chain stores, you won't find too much technical advice walking the floor; you need to get into the back room repair shop to discuss the nerdy stuff.
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Personally, I make my purchases at Best Buy rather then Circuit City [Which is in a shopping center right across the highway from Bestbuy] or CompUSA, mainly because their prices are lower, and they always have what I want in stock. But I always research exactly what I want before I buy it so that when you do walk into the store, and the salesman approaches you, you do not get hassled into purchasing something that you do not actually need just because they're trying to persuade you to do so.
For example, when I was buying my computer from Best Buy [which runs the Geek Squad service, which IMHO is wayyy over priced], before the salesman would ring up my purchase at the register, he brings out his little paper with all of the Geek Squad services on it, and attempts to get you to purchase at least two of them [because then you'll save X amount of dollars and be prepared when you get a virus!...not really, because they try to get you to purchase Norton...] Anyways, they also wanted to burn me a recovery disc, because they claimed, "That most people don't know how to do it themselves." I replied with, "I am not most people." And that pretty much shut him up. Then when he was ringing up my printer, he reaches under the counter and conveniently pulls out a Geek Squad brand printer-usb cable, and says that I will be needing that to set up my printer because this particular model didn't come with one. And boy did he feel stupid when I pointed to the list of box contents on the package and showed him that it already came with a 6' printer-usb cable.
Bottom Line: Research what (additional) services/purchases you absolutely need before you actually buy something so that you aren't fooled by the sales rep and "special" store offers.
Oh, and you never actually said what this "Network" program entailed either.