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Originally Posted by Ashley Weed
From what I have been informed so far (this will be my first upgrade experience first-hand), it's quite a process. It will be more than a simple "download" as the machine has to be opened to it's more intricate parts to expose the computer. (All of the Segway's working parts are located in the base, no component is located outside of this.)
It aught to be interesting, I hope to be able to watch and partake in it, and not just do a "drop and go" for the software upgrade.
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Its not all that complicated Ashley. They remove the control shaft to access the cables inside, then attach adapters to one or both connectors. When my machine was upgraded to 12.0 part of the process required a special laptop and access to the internet to communicate with the "mother ship" while my Seg was hooked up. But it is basically very un-eventful. A dealer in Columbus OH is having an "End of Summer" bash this weekend (with some LLC reps, a skills course, I2 demos, and even an iBot demo). I will be attending to meet up with several other owners I have met in the past - the dealer is doing upgrades for us there.