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Unread 17-12-2006, 16:38
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Cory Cory is offline
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AKA: Cory McBride
FRC #0254 (The Cheesy Poofs)
Team Role: Engineer
 
Join Date: May 2002
Rookie Year: 2001
Location: Redwood City, CA
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Re: Championship Hotel Reservations - How Did it Go For you?

Team 254 had no problems calling in when the system first went up. We got rooms at Embassy Suites.

The other team we work with had big problems. One of their mentors called at exactly 6 am local time to book some rooms. She was told that Embassy Suites had 11 rooms open that could be blocked for her. She started to give the woman on the phone the names of the students in the rooms, and asked some questions about the process, assuming that those 11 rooms had a hold put on them as soon as she said she wanted them.

After entering around 20 names, she found out that infact they do NOT put a hold on the rooms prior to taking the names. So she lost all 11 rooms because someone else snuck in before she could finish giving names.

She was understandably quite mad that they gave her rooms away, and asked to speak to someone higher up to complain to. Steele told her that she'd have to send an email, which wasn't likely to get anywhere, and unacceptable in her mind. She tried to find contact info for anyone at Steele other than the number given to make reservations and was unsuccessful.

Moral of the story--don't waste your time giving them all the names. Tell them you want john doe in every room 4x, or you run the risk of losing your rooms.
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