[JBotAlan]

Have you been able to communicate with the robot controller at all with this particular setup? Is IFI Loader running while you are trying to connect with dashboard viewer? And are you sure it's COM1? I've seen some older machines make COM1 a modem link, so opening that would be opening communication with the modem. Try all the COM port options in the menu in Dashboard Viewer. Make sure none of them work. If none work, you might try checking if your port is installed correctly--I'll walk you through this if you need it.

A complete sanity check: you are running Windows on a PC, correct? Not any of that Mac emulation software? I had read about issues with some serial hardware when used with the Mac emulation software. I won't be able to help if it's not a PC.

JBot

PS: It would appear that there were no changes made to our control system from last year, so yes, the dashboard viewer should work fine with this hardware. Besides, a com port error is not an issue with the controller, it's an issue with the computer.