Never had an issue, actually, they were awesome to us already. We ordered that day, and picked it up there, it was actually ready the minute we were off the phone. They were also really cool about returning, which is usual. We usually get things next day or two days later. I guess its because its a 2 hour drive from the school to McMaster, thats with LA traffic.
Sorry about your loss time, hope your order goes through this time. We had a similar situation with the fuel cell battery thing this year.