My experiences with McMaster have, in general, been less than satisfactory. There is an interesting prior discussion of this topic in
this thread. At that time, my comments were:
Quote:
I guess that my experience with McMaster has been exactly the opposite from Joe's. I have never had a good experience with them, and absolutely refuse to do business with them either personally or professionally. It should not matter if I am just representing myself as an occasional customer using personal finances, or representing a $16.5 billion organization. If they want my business, then they should act accordingly. If they don't, I am quite happy to take my business (and that of my $16.5 billion organization) elsewhere.
The way that I see it, if I have to repeatedly request a copy of their catalog and they still never get around to actually sending one, then that is highly indicative of their overall attitude toward their customers. The last time I requested one of their catalogs I received a form letter in response that stated that my organization (NASA) did not conduct enough business to justify having them send me one of their expensive catalogs. In response, I sent them back a very nice letter noting that if they did not feel my organization needed one of their catalogs to enable us to order from them, then we would not bother them any further.
I wrote the letter on the back of a page from the MSC catalog.
-dave
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My experiences have not substantially changed since then. The only significant update is that I finally do have a catalog. I got it by having a friend, who was able to get two, give me one of his copies. I still can't get one from McMaster. Given the choice between ordering from them and ordering from just about anyone else, I go with the "anyone else" option.
-dave