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Unread 31-01-2007, 00:00
Jonathan Norris Jonathan Norris is offline
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FRC #0610 (Crescent Robotics)
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Re: Banebots Return policy

Quote:
Originally Posted by EnderWiggin View Post
They will let you return defective parts though.
Basically just run one of their gearboxes for a minute, wait for it to break, return it.
The funny thing is that this is what they said to us. They were so confident that they will not break that they told us if (when) they fail we can return them... Lets say there may be some "stress testing" with an arbor press involved..

edit: that was a joke... but their return policy frustrated us the other day, the more people that call them and outline the problems we have with their products the sooner they will take action. We called them, explained the design flaw being discussed here and linked them to the discussion about their transmissions. Hopefully they will take all this into consideration and allow for returns.
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Queen's University Mechanical Engineering, Applied Science '11

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Last edited by Jonathan Norris : 31-01-2007 at 00:13.
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