These confusions just show that FIRST needs to find a better way to get the word out or people need to pay more attention to FIRST emails (or a combination of both).
This document
http://www.usfirst.org/uploadedFiles/Community/FRC/FRC_Documents_and_Updates/Regional%20Shipment%20Instructions.pdf goes through exactly what needs to be done (minus the issues that were had with Firefox and pop up blocking).
On page 10 it states "* Select “Will contact FedEx” Please note that
you will need to call FedEx at 1-800-332-0807 and ask for Express Freight to schedule your pickup. If your pickup location does not have a loading dock please make sure FedEx brings a truck with a lift gate. Please call the day of or no more than one (1) day in advance."
Robot shipping is complicated and can be a hassle if things are not clear.