[Andrew Blair]

My thoughts- Banebot transmissions are not up to snuff to withstand the kind of abuse recieved in many FIRST robotics applications- especially not in the quickly and often poorly designed systems we put on the field. However, Banebots is not an engineering consultation company, and they are not responsible to tell you whether their product will work for you, or even fail under a certain load.

I am very sorry if they have told you explicitly one thing, offered a full refund literally, and then refused it. That is very, very bad business. However, they simply cannot refund every team who breaks their product, especially seeing as they cannot guarantee that you actually used it totally within the proper bounds. Mcmaster-Carr would be way in the hole right now if that was how it went.

Now, my suggestion to you to retrofit your robot, if you need to, is to use the Dewalt gearbox's mated to a Fisher-Price. I feel that they will offer a comparable weight, and far better reliability. Search for NBD in the whitepapers. Excellent gearbox IMHO.