Quote:
Originally Posted by Jack Jones
I don’t think they should even try to fix it. Why should the first week teams have to be the guinea pigs? Why should teams attending only the first week events end up having a less rewarding experience than ones who picked week four or five?
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Company X just started selling their 2000SUX sport utility vehicle. The first thousand SUX's on the road have airbags that deploy when the radio is tuned to 107.9 MHz, causing major accidents and injuries to the vehicle occupants. There is a public outcry calling for Company X to issue a recall and fix the problem IMMEDIATELY. The Company X CEO, nose firmly jammed north of horizontal, issues a statement declaring, "Oh, sorry, it wouldn't be fair for the first 1000 buyers if we fixed the problem for everyone else. You're just going to have to live with it blah blah blah blah blah......"
I'm pretty sure the first 1000 buyers would be more appreciative of Company X
AND WOULD MORE LIKELY CHOOSE TO BE REPEAT CUSTOMERS if Company X admitted the problem and did everything they could to repair the defect.
Jack, I certainly hope FIRST doesn't follow Company X's lead. I expect them to be proactive. If they can't figure out a solution to this problem, then I'd hope they are willing to keep an open mind and consider outside algorithms brought to them by established members of the FIRST community, pride or contractual obligations or whatever be durned. Otherwise, I'd fear a significant increase in the risk of their "customers" taking their business elsewhere.
This is a major problem - a "design flaw". Let's correct the problem so our customers are more satisfied with the product.