[EricH]

Originally Posted by Cory

I know a good deal about computers, and I've had nothing but good experiences with Dell. Yes, they occasionally sell lemons, but anyone doing such a volume of business is bound to. They have, in my experience, exceptional customer service. We received one machine that was DOA. Within 48 hours, we had a brand new machine on our doorstep. We had a problem with the graphics card of one machine, and had a tech and a brand new, upgraded card at our house the next day. Any problems have been taken care of swiftly and professionally.

My dad's first laptop had a motherboard die within a couple months of purchase. Dell was happy to repair it...we just had to send the computer back and they replaced it. It was back within a week or two.

Our other Dell, a desktop, recently started being too slow. Memory problem, as far as we can tell. And there's an extra memory slot...