[Jeff Waegelin]

I've had a Dell Latitude D610 laptop for about 3 years now. I've had to make 2 service calls - one to replace a broken keyboard (spilled water on it - oops!) and one to replace the power switch (the button broke, and I couldn't turn it on without docking first). Both times I was very satisfied with the speed and efficiency of support. The broken keyboard was fixed with a self-install kit, sent 2nd day air at no charge to me. The power switch had to be fixed by mailing the whole laptop. They sent a DHL truck to pick it up the next day, and I had the laptop back and repaired within a week, all under warranty.

So, yeah, Dells can occasionally have some problems, but the customer service is usually pretty responsive. Get the extra warranty, though - it's nice to be covered for all the little pieces and parts that may break down, and getting free express shipping is a nice benefit.