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I was kind of in a hurry to get information fast, so I didn't really do as much "lurking" as I should have, our school system has a problem with getting us things fast (say some omni wheels we ordered on week1 and just got through the school system and sent last thursday), so I was hoping to find out if we needed to replace it as quick as possible.
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We choose to have the items shipped directly to the room number in the school. It may sound unlikely, but our janitors will deliver it to us after finding it somewhere in the school.
You could also try having it sent to a team member's home if it is faster. It is less secure because the person might not be home at the time of the shipment.
About the IR, I have read many threads saying that many boards were faulty when they arrived in the kit of parts. Those teams were helped out first, but I believe that it is on a first come first serve basis now. Any way that you can contact FIRST would work.
Good Luck
Jacob