Wow!
I have never seen anyone have damage like that. It looks like someone took a sledge hammer to it... I'm sorry to hear that. Luckilly that happened on its way home...
We did have damage to our crate in 2006 on it's way to Atlanta. The forklift guy somehow put one of the forks into the side of our crate. They said that they would fix it while they had the crates "backstage" during the competition, but they didnt. They basicilly handed us a sheet of plywood on that Saturday so we had to fix it...
Luckilly we didn't have any damage to our robot.