[Al Skierkiewicz]

The problem ones had a power supply issue. It was designed for 1 amp at 5 volts but the modem drew 1.2 amps. Eventually, they started to set themselves on fire. I was home when mine went bad. It only took me about 30 minutes to get to a real live tech who understood that I fix things for a living and had diagnosed the problem correctly. I had a new modem and power supply in two days. I use mine with a Linksys wireless DSL router. BTW, customer support will always ask you if the modem is near an amateur radio station or wireless phone. Even though I have both I tell them NO! (Everything is working fine most of the time!) They get a little perturbed when I tell them that I can scope the line and give them measured send receive data if they would like. That usually gets a more technical person on the line.