Anthony, they didn't charge (~$60) unless they shipped, which they didn't.
Which brings up another point... we paid registration by the 17th, and I called to verify our information was okay on December 5th when I was assured everything checked out and to be patient.
Today we received this:
Quote:
Greetings Teams:
Our records indicate that you requested early shipment of your control system and paid before the deadline. However, some portion of the shipping information (address, shipping account information, etc.) was inaccurate and prevented us from shipping your kit as planned.
Over the past several weeks we have attempted to contact you via email and telephone in an attempt to fix the information. As we have received no response, we were left unable to resolve the issues associated with your team's shipment. At this point we must move forward and ship your control system kit with the rest of your Kit of Parts (KOP). Your KOP will be received at your Local Kickoff, or your chosen location if you selected "Team Pays" in TIMS.* We are very sorry but we are unable to accommodate any exceptions.
Important: If you have selected "Team Pays" in TIMS you must correct all shipping errors or we will run into the same shipping issues and you will not receive your KOP! Remember, shipments go to all Shipping Contact's Shipping Address.
We thank you in advance for you understanding.
Good luck at the 2009 events and..
...Go Teams!
|
(emphasis added by me...)
I don't know who they were "attempting to contact" but it wasn't me (main contact) and it wasn't our shipping contact.
I understand this took a phenomenal effort by FIRST to get as many early controls shipments out as they did, but I'm still more than a little upset that we verified our information and were patient like we had been told, just to find out there is no way to get our controls systems now. :/