[GregW11]

Try using Windows to connect (or Apple if you're using a mac) and not the software on the disc. And make sure that your computer's ip is set to 10.XX.YY.6 with the default gateway to 10.XX.YY.4 (where XX.YY is the Team number, it would appear to be 2411 for you so use 10.24.11.6 for the ip and 10.24.11.4 for the default gateway.) for the ethernet port. It's worked fine for us, it loads code and everything, so it may just be the software.

Vista directions for setting static ip (can't remember how to do it with XP, I'll add those tomorrow.):
Go to Network and Sharing Center and click manage network connections. Right-click Local Area Connection and choose properties. UAC should prompt for confirmation here if it's enabled. In the dialog box for the connection items, select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Do NOT select IPv6, since this does not use a traditional ip address. In the Properties menu select "use the following IP Adress" and type in 10.XX.YY.6 for IP address, leave the subnet mask alone, and type 10.XX.YY.4 for the default gateway. Leave the DNS Server blank, click OK, click OK on the properties menu, and try to connect to the bridge/robot again.

XP directions are identical to Vista, but instead open the Start menu, hover over the "connect to" menu, and click the "open all connections" option. I don't know how to do it for a mac, sorry.

It does help if you're not connected to a wireless network when doing this, since some will have a defense mechanism to prevent you from connecting using the ethernet as well.

edit: one other thing, make sure your firewall is set to allow connections to/from the router.