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Re: Problem with Controller
Opening the device voids its warrenty so I would recommend contacting FIRST before you do anything.
Since I just see FIRST's name on the Driver Station, try contacting them by phone or make a post on the FRC forum: http://forums.usfirst.org/forumdisplay.php?f=1002
Hopefully you get a speedy reply. 
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Amperage Robotics Team 1225
Site under-going revamp. :/
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