Without more information, it is very hard to offer advice on how to solve your problems. It could be a firewall issue, you could have a second ethernet card interfering with the process, your network settings could be incorrect, etc.
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Reformatting the cRio via safe mode takes at least an hour and never completes!
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In general, you should
not be in safe mode when running the imaging tool. You should only be manually putting your cRIO into safe mode if you have substantially corrupted the software and need to reformat. (You would then need to take it out of safe mode and run the imaging tool again to put the FRC software on the device).
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What exactly is the "on" and "off" position of the DIP switch? Can someone give us a diagram?
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If you look closely, the word "OFF" is written on the left side of the dip switches. They should be down on that side to be off.
If you continue to have trouble, please post with exactly what error message the imaging tool is giving you.