If you are participating in a regional event this week, please look for us and say hi! Wed love to meet with you and learn about your experiences with Jaguar. Well attempt to drop by each team pit and introduce ourselves.
Regional Event:: Luminary Micro Advisor
Washington, DC:: Brian Kircher & Scott Emley
Cleveland, OH:: Dave Wilson
Manchester, NH:: Kyle Norman
Trenton, NJ:: Paul Jordan
Traverse City, MI:: Tom Fedorko
Oklahoma City, OK:: Scott McMahon
Kansas City, KS:: Joe Kroesche
Chicago, IL:: Bobby Bradford
Here is the weekly status as of Friday (Feb 20th) evening:
Since November, we have received 88 reported failures that we have immediately replaced. Here is a pareto of the complaints:
DOA:
- Neutral LED 7
- PWM Missing 3
- PWM function 10
Reverse only 32
Forward only - 1
No voltage on output 6
Incorrect output voltage - 4
Stopped working 17
FET melted - 2
Other 6
Of those 88 reported failures, we have only received 42 units back to us (still less than half) which we have analyzed. Here is a pareto of the analyses:
Flash not programmed 2
Customer-induced EOS 3
Gate driver U6 failed 29
5V regulator failed 3
Missing PWM connector 3
Other 2
Were hoping well receive more failed units back now that the ship deadline has passed.
My echoing reminder: If you have experienced a failure, PLEASE contact us at
support@luminarymicro.com. When you do, PLEASE provide us as much information about your failure as possible (see my questions list here:
http://www.chiefdelphi.com/forums/sh...0&postcount=57 and send us pictures of your system, which are exceptionally helpful for us in understanding your use model). Finally, if you do receive an RMA replacement unit, PLEASE ship us the Jaguar that is giving you trouble. As you can see from above, we have still received only about half of all RMAs we have issued, and ideally, wed like the opportunity to analyze every failed unit.
Good luck at regionals!
Regards,
Scott