We are having trouble getting the animation software for this year--and since we are rookies (and don't have any teams any where even remotely close to us...) we don't have last year's software.

Currently, we don't have anyone on our team with Autodesk experience, so we were hoping to get started sooner rather than later...
Has anyone sent an e-mail to FIRST with the problems that a lot of us seem to be having in downloading this year's animation software?