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Originally Posted by EricVanWyk
I am at a loss as to why any team would choose to not tell LM/TI of a failure; why not get a free replacement?
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Perhaps the team had no intention of using Jags after the incident? In which case requesting a replacement would be extra work for no benefit. Perhaps they already had a spare and didn't bother or forgot to send in the broken one? Or maybe they came to CD and saw some of the many posts here that suggest that a failed Jag is the teams' fault and figured they must have done something wrong and didn't bother to request a replacement because they didn't want to be embarrassed. There's a lot of posts here, including yours that I just quoted, that like to point out dumb things that people have done to destroy electronics. Maybe people are becoming afraid of being cited as an example of "user error" and made to look foolish and figure it's easier to just keep their mouth shut and pony up the extra $70 on their own.
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Jaguar failures that include emitting smoke are user induced.
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Joe's post above indicated that at least some failures were because of shavings when someone fully backed out the terminal screws. Ultimately this may be considered user-induced, but given that the black Jag was redesigned to eliminate this problem I'd say that it is at least partially due to a misunderstood requirement or design defect. If enough people are doing something that they thought was logical that ends up ruining the product, I usually consider that a design shortcoming.
Ultimately, there's at least some teams who had issues with the Jags and are not comfortable with them. Citing the data (which may or may not be an accurate reflection of reality) over and over is not doing much to help the perception problem. I keep seeing threads like this where teams say they had issues (sometimes multiple), and the response is always the same: someone cites the data that claims to show a "low" failure rate, then suggests that the team must have screwed up. I understand that that is what most people at NI and TI must be thinking, but I don't think it's helping the perception problem.