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Originally Posted by hipsterjr
Originally Posted by hipsterjr View Post
This isn't really about FIRST, but more about the event staff: Seeing as my team wasn't in the finals and the lower seats are reserved, we all made our way to the upper deck. The problem was that I had a segway and my friend had two small children in strollers. All ramps and elevators were blocked off. It took 30min and the event staff supervisor escorting us just to be able to sit with my team upstairs. It was very frustrating.
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Originally Posted by carolyn
I had a similar experience. I was in a wheelchair due to a recently broken ankle, and the only elevator we could find was one that went through a vip room. I was told I had to get credentials to be able to get off of the elevator on the second level, where my team was sitting. It was a very upsetting experience and it also took us 30 minutes just to be able to go up one level.
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Originally Posted by Koko Ed
The staff was no doubt following policy set forth by the Georgia Dome management and are expected to follow that to the letter most likely with dire consequences (like being fired) if they make any exceptions.
Like all arenas they have strict and sometimes unexplainable rules that frustrate patrons. I would try to get them to contact someone in management (politely as possible. These guys are just making a living. No reason to make their experience with FIRST folks a miserable one) and explain your situation and maybe a compromise can be reached.
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Ed is right. the GA Dome staff had a poster in each elevator of which badges could and could not go in that elevator. It's truly unfortunate that they couldn't make an exception for those in wheelchairs or with strollers, but those are the rules, and like Ed said, they could be fired for breaking those rules. I'm sure it's something to take into consideration with the St. Louis staff.
Funny story: Dean arrived in the VIP area in the middle of the day, and needed to be at an interview. He attempted to walk past the VIP check-in and past the GA Dome staff member who was guarding the VIP area. The man stopped Dean and said "I'm sorry, sir, but you can't come through here, you don't have a badge."
Dean's picture was up on a poster directly next to the guard's head. The FIRST staff pointed to it and told the guard, "No, you can let him through, it's OK.". The man shook his head and calmly said "No ma'am, I can't. He doesn't have a badge, and I'm not allowed to let anyone without a badge through. I'm just doing my job." Dean went over to the table, got his badge, and was let through for his interview- but not without shaking the staff member's hand and thanking him for doing his job.