[SuperBK]

The straight cable should work. Plug the pc directly into PORT1 (I'm sure you know that, but sometimes its good to state the obvious). Don't try to image over wireless.

Turn off the wiressless on the pc or laptop, if there is one. If there is more than one network, it may not know which network to connect too. When this happened to us, the error message was "destination unreachable".

Does the Image updating programing detect and list the CRIO? If so, after that, what error messages do you get when it tries to image?

Do a full format. Then you can enter the name and ip.

Hope that helps,
Brian