Hi Jane
Good topic. I have found over the past 5 years the demand for teams to ask for help has been an exponential function. I used to go to every team that asked for a SolidWorks workshop from the Pink Flamingos (FLL) to the FRC teams in New England. Even my colleagues have pitched in. But when the number got too large we had to think of something else that was more sustainable from a company point of view.
That is why we decided to create video tutorials
www.SolidWorks.com/robotics
Certainly video is not live - but it is a start and something to do in the off season to get stronger. It also allows us to help out our customers that mentor not only FIRST teams but also a variety of other robot competitions worldwide.
Luckily most people I work with are engineers and many volunteer at events and with teams. Also our user group network has been helpful
www.swugn.org. to many FIRST teams. Still demand exceeds the need.
Marie