Here is our official response for this issue. I believe this will also be communicated out through the next Team Update. AndyMark is accountable for this mistake, and we have a response to help fix this issue.
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ISSUE:
AndyMark has incorrectly packed only 1 machine key (
am-1121, 2x2x10 machine key) within each
CIMple box. While this allows an FRC team to use 1 motor on the CIMple Box, this gearbox is designed to use 2 CIM Motors (more motors available at AndyMark, item
am-0255). The CIMple Boxes were packed with gears, screws, and retaining rings for 2 CIM Motors, but were erroneously only packed with 1 of these machine keys.
CORRECTIVE ACTIONS:
1. AndyMark will begin packing 2 machine keys into each FIRST Choice kit packed as of noon on Jan. 11th. FIRST Choice orders numbered 15160 and beyond will include a small ziplock bag containing these machine keys.
2. Teams can email "
sales@andymark.com" and request 2 machine keys to be sent to their address. They need to provide their shipping address and contact name within the email. These parts will be sent out via US Postal service.
3. Teams can email "
sales@andymark.com" and request 2 machine keys to be included with their team's AndyMark order (non-FIRST Choice order). They simply need to include their 5-digit order number, and/or the name of the person who made their team's order. We will then include 2 machine keys with their existing order. Teams can also request these machine keys in the comment area of their order.
4. For a quick fix, teams can use a segment (1/4-3/8" long) of a nail that is 0.070-0.079" in diameter as a substitute for this machine key.
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Please feel free to PM me with concerns about this issue.
Sincerely,
Andy