[sanddrag]

AndyMark's quick solution to the problem is exemplary. In an era of declining customer service across several industries, it is important to take care of your customer base. Small things really go a long way. I remember when AndyMark was brand new and still small in 2005, and the first order I received from them. It included a hand-written note with the packing slip. While that isn't practical anymore, I really enjoyed it back then. It added a personal touch of customer service.

I recently had another industrial supplier fill my order with the wrong parts. The parts I was missing (and the incorrect parts I received) cost about $30. The company offered no solution other than to purchase the correct parts again. They do millions in sales annually, and would not budge on their own $30 screwup. Needless to say, they'll never be hearing from me again.

Some companies cut costs (and cut corners to do so). Some work hard to build loyal customers. Which would you rather purchase from?