Quote:
Originally posted by Sean_330
It has saddened me in recent years to see many teams participate in FIRST, while not understanding the true meaning of it. However, this needs to be practiced in the world outside of FIRST for it to succeed in FIRST. Gracious professionalism is a 24/7/365 attitude you need to have. If you have that attitude 24/7/365, then you will carry it into the regionals and succeed! If you do not, then there wil be problems.
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On the other hand, I see opportunity rather than sadness.
I know in my business life I worked at Nordstrom years ago and learned what true customer service was about. I used to arrest shoplifters there. *chuckle* For a couple of months we even collected customer service letters from those we arrested.
Don't get me wrong, if I needed to be tough with those I was arresting, I could be. It wasn't my first choice of behavior.
My husband used to work for Oasis Residential in Vegas. 14,000 apts and they were well known for taking care of their residents. They had a Nordstrom view of customer service. My husband now works for his former bosses in rent.com - one of our team's corporate sponsors.
We moved from Vegas to CA , and I remain appalled by the "customer service" of our apartments management. Our apartments management owns many apartments. They haven't had the benefit of seeing the model of Customer Service practiced by Oasis Residential, and how that service helped make Oasis so successful.
I don't believe the majority of the world practices good customer service or gracious professionalism.
We are leaders - and I KNOW you are Sean. The air gets thin up here. And more people join us all the time when they see gracious professionalism modeled, experience it, and see the value of it.