Go to Post I've been inspired for real engineering during the build season and on the playing field, but the inspiration I found in the pits is often for creative thinking and intuition. - artdutra04 [more]
Home
Go Back   Chief Delphi > FIRST > General Forum
CD-Media   CD-Spy  
portal register members calendar search Today's Posts Mark Forums Read FAQ rules

 
 
 
Thread Tools Rating: Thread Rating: 7 votes, 4.86 average. Display Modes
Prev Previous Post   Next Post Next
  #11   Spotlight this post!  
Unread 17-03-2003, 14:05
Redhead Jokes's Avatar
Redhead Jokes Redhead Jokes is offline
Door Opener Mint Mentor
AKA: Cheryl Miller
#0294 (Beach Cities Robotics)
Team Role: Mentor
 
Join Date: Oct 2002
Rookie Year: 2003
Location: Redondo Beach, CA, USA
Posts: 1,282
Redhead Jokes is a glorious beacon of lightRedhead Jokes is a glorious beacon of lightRedhead Jokes is a glorious beacon of lightRedhead Jokes is a glorious beacon of lightRedhead Jokes is a glorious beacon of light
Quote:
Originally posted by Sean_330
It has saddened me in recent years to see many teams participate in FIRST, while not understanding the true meaning of it. However, this needs to be practiced in the world outside of FIRST for it to succeed in FIRST. Gracious professionalism is a 24/7/365 attitude you need to have. If you have that attitude 24/7/365, then you will carry it into the regionals and succeed! If you do not, then there wil be problems.
On the other hand, I see opportunity rather than sadness.

I know in my business life I worked at Nordstrom years ago and learned what true customer service was about. I used to arrest shoplifters there. *chuckle* For a couple of months we even collected customer service letters from those we arrested.

Don't get me wrong, if I needed to be tough with those I was arresting, I could be. It wasn't my first choice of behavior.

My husband used to work for Oasis Residential in Vegas. 14,000 apts and they were well known for taking care of their residents. They had a Nordstrom view of customer service. My husband now works for his former bosses in rent.com - one of our team's corporate sponsors.

We moved from Vegas to CA , and I remain appalled by the "customer service" of our apartments management. Our apartments management owns many apartments. They haven't had the benefit of seeing the model of Customer Service practiced by Oasis Residential, and how that service helped make Oasis so successful.

I don't believe the majority of the world practices good customer service or gracious professionalism.

We are leaders - and I KNOW you are Sean. The air gets thin up here. And more people join us all the time when they see gracious professionalism modeled, experience it, and see the value of it.
__________________
Cheryl Miller, SCRRF Southern California Regional Robotics Forum cheryl@scrrf.org SCRRF Calendar So Cal FIRST Lego League
Beach Cities Robotics Team 294 Team Mom cheryl@bcrobotics.org
2004 Robot name: Orange Tide
motto: Two Rival Schools, One Team...ride the Tide.
2004 So Cal Chairman's Award, Phoenix Regional DaimlerChrysler Team Spirit Award
2003 So Cal Regional Finalist and Sportsmanship Award, Phoenix Regional Engineering Inspiration Award
2001 So Cal Regional and National Champions, Regional Image Award
Gracious Professionalism Poster
Mint: To invent; to forge; to fabricate; to fashion. Mentor: a wise and trusted guide and advisor.
Reply With Quote
 


Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
2004 Championship Eligibility Criteria!!! dez250 General Forum 214 28-12-2003 20:11
What is gracious professionalism really? A. Snodgrass General Forum 9 20-03-2003 05:53
Gracious Professionalism Award Redhead Jokes Regional Competitions 3 10-03-2003 14:53
Hits, Misses, & Suggestions -- long message archiver 2000 17 23-06-2002 23:36
The Case For 'Regionalizing' teams at the Nationals. archiver 2000 33 23-06-2002 23:35


All times are GMT -5. The time now is 19:05.

The Chief Delphi Forums are sponsored by Innovation First International, Inc.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright © Chief Delphi