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Our shipping problems were not really FedEx's fault.
We messed up with getting shipping coordinated between St. Louis and Pittsburgh... so we asked FedEx to do a "next day" delivery to the Pitt Peterson Center (with FIRST's approval). FedEx messed up by not following through on the next day delivery... which saved us the $1200 cost. They had a mechanical failure on a plane which turned the 1 day delivery into a 2 day delivery.
All in all, our problem was our own fault. We put the pressure on FedEx to help us fix our mistake, and they did what they could. We got our money back since they did not deliver in 1 day, but we take accountabilty for messing up the shipping in the first place.
As for your crate damage situation, I hope you took pictures and documented the damage. Excessive damage is unexcuseable, but we always expect some wear and tear on these crates.
Good luck,
Andy B.
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