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Unread 27-02-2002, 14:47
Ken Leung's Avatar Unsung FIRST Hero
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Re: Not to kick 'em while they are down...

Quote:
Originally posted by Joe Johnson
But...

I have really been fustrated with the speed of responses from FIRST this year. Yes, they have to deal with almost 700 teams this year, but it seems like they have really really gone into low gear when it comes to answering important questions.

To name a few examples:[list=1][*]Will we be able to make spare / repair parts after a regional?[*]Tethers vs. entanglement[*]Can a mechanism reach into the custom electronics box?[*]is Football thre right sports analogy or is Soccer?[*]and now how does the drafting process work[/list=1]

I am very curious why things have gotten so much slower this year.

Joe J.

You would be surprised at how long it take to answer each of the questions. Not only do LOTS and LOTS of people ask questions on the board, they are also really tricky questions sometimes. So, as soon as the FRCengineers realize they can't post a straight forward answer, they leave it waiting with the rest of the pile until they ask people like Eric who decide what the answer is.

Sometimes it is really frustrating when 120 questions are just sitting there and most of them hard to answer and keep track of.
And I remember one of the FRCengineers telling me how busy they are in Engineering. Sometimes they are so busy that they couldn't even look at the questiosn, some other times they have 4~5 people sitting there half the afternoon and post about 20 responds.

Believe me, they are working hard. This only shows how much FIRST need more staff when there are so much growth in the competition.

Few suggestion I want to make to FIRST after all these are over:

1. Have a top pirority group for questions that need immediate attention. It will be the kind of questions you mentioned that would affect lots of teams.

2. Improve the manual and make it easier for teams to understand everything. We got a lot of great responds from the FRCengineers with good explaination that could go into the manual, and tell teams exactly what each rule mean.

3. Explain to teams how important it is to READ THE MANUAL. A lot of questions wouldn't have been asked if the team read the manual first. There are a lot of new rules and info coming out in team updates, but people still keep asking the same questions as if they don't even know what team update is.

4. Better way to organize answers on the board, so that teams can easily look through 800 messages and find what they need to read...

I think all these could be done with a few months before 6-weeks, but I guess they didn't think about it before hand. So, mean while, for the more important questions, I guess you just have to call them up and let them hear your voice.

I wish I couldn't joined in earlier and help them clear out lots of silly questions... but I didn't join until the 4th week or so.
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