CRio Imaging tool not connecting

[swapnil94]

Hi,
Whenever I try to open the crio imaging tool, it would fail to scan the CRio. But whenever I restart the crio with my netconsole on, it will load fine, and show all the usual information. But as soon as I open the imaging tool I get following errors.

task 0xcde788 (Command Server TCP Connection Thread) deleted: errno=0 (0) status=0 (0)
task 0x1108270 (Command Server TCP Connection Thread) deleted: errno=0 (0) Status=0 (0)
task 0xceea28 (Command Server TCP Connection Thread) deleted: errno=0 (0) status=0 (0)
task 0xcfecc8 (command Server TCP Connection Thread) deleted: errno=0 (0) status=0 (0)

I have tried usual things by disabling all the other network drives, disabling firewall, and no antivirus software installed.
Also, I have tried resetting the CRio and now It has the ip address of "169.254.84.198" so i have set my laptop to obtain ip address automatically instead of usual team ips.
Thanks

[bob.wolff68]

It does seem odd that you were able to run normally with no troubles, but the imaging tool could not find it. I would have guessed firewall for sure. But you're certain no firewall and no antivirus? Hmm.

When you say you've 'reset' the cRio - what does this mean? I was going to suggest that you boot the cRio into safe mode and then image it from there. That should work well. Also, I'd suggest connecting an ethernet cable directly between your PC and port 1 of the crio (for 8-slot -- or the only ethernet port for the 4-slot). BTW, which do you have 4 or 8 slot?

bob

[swapnil94]

Its a 4 slot new CRio, I have been connecting it directly till now.
and well by reset I mean ip reset. Before it was connecting with driver station and working fine with previously loaded program. But it wouldn't deploy new programs. Like it wouldn't give any error while deploying, but the program still wouldn't work. So when i tried re imaging it, it never showed up in the crio imaging tool.

[bob.wolff68]

How did you manage to do an 'ip reset' on the cRio?

[swapnil94]

doesn't just pressing the reset button once on crio reset the ip? I might be mistaken :\

[bob.wolff68]

I think you might need to do a 'safe mode reset' on the device. On the 8-port cRio I'm familiar with doing this, but on the 4-port I don't have direct experience. I believe to do a safe-mode reset, you either hold down reset for 10 seconds or you power off, hold down the reset, and power on while holding reset for the first 10 seconds of reboot. This might get you to a place where the imaging tool would help. Please also read the following web page carefully and follow these instructions and troubleshooting tips. Let us know your results too!

http://wpilib.screenstepslive.com/s/...ging-your-crio

bob

[swapnil94]

Tried re resetting it to safe mode but still no luck.
this is what I get.....
first picture is when I just give power to the robot and second one is when I load up the imaging tool

[bob.wolff68]

Wow - thanks for the screen shots. That's quite helpful. I'm afraid that I'm unable to figure out the problem. But I do still suspect there is a firewall of some kind "in the way" for this to occur. I would suggest two things:
1) Try using a different computer to use the imaging tool and see if you can discover the cRio there.
2) If #1 fails, I would suggest calling NI tech support. wpilib.screenstepslive.com has a troubleshooting section which lists that phone number. They should be able to get you running if no other mentors jump in on this thread.

Sorry I was unable to diagnose it any further. Good luck! And *PLEASE* let us know the solution as this builds the knowledge base of the mentors and the community in general when answers are eventually found.

bob

[swapnil94]

I still have no idea what was wrong with it.. But switching computers solved the issue. We are now re-installing everything from scratch on first laptop.
Thanks for your help!

[bob.wolff68]

I'm still betting firewall - even if the Windows firewall was off, there may have been a factory installed OEM firewall of some sort which got in the way. Glad you're off to the races heading in the right direction!

bob