Unable to transfer Document in Streamline

[squide]

Is anyone else getting this message on Streamline:

Unable to transfer document. The size of your site has exceeded its limit. Upgrade your subscription by contacting us.

[Natedude]

Originally Posted by squide

Is anyone else getting this message on Streamline:

I'm experiencing that same problem. It seems like there's too many large scanned images sitting in the upload folder. Perhaps we can email the forms somewhere?

[bolton]

I've got the same problem as well. Just wondering what you plan on doing about it. I'm sure it's happening to a lot of people but would you still suggest sending an email to autodesk about it.

[RobertoAlencar]

This is indeed a problem. Unfortunately it was likely caused by abuse and missuse of the system. There are many teams that have submitted several copies of the same application and there are also people who have uploaded their storyboards (to the wrong directory even, let alone at the wrong time).

I have contacted Autodesk technical support, which in itself was an interesting endeavour seeing as how today is a holiday in the United States, and have been informed that there is nothing they can do about this situation. It is completely in the hands of the administrators of the account.

Our main concern now is certainly finding out who is the administrator of the account and if the submition date will be extended at least for another few days.


Roberto Alencar

P.S.: Autodesk technical support has had several calls about this issue and they are constantly repeating what I have said above. I was asked to provide them with the name and email of the administrator for the streamline account so that they can inform whoever calls them. If you know this information, send it to bcs.support@autodesk.com. Do post here to let us know that this information has already been sent so we dont swamp Autodesk with superfluous emails.

P.P.S.: I do not represent Autodesk technical support. All the information I was able to gather in my attempts to solve this problem are in this post.

[UsmanB]

I am experiencing the same problem, has FIRST posted anything on this matter? :S the deadline wasnt at 8 am, the form just said the paper work is due monday, february 16. there was no time specified

[UsmanB]

it just worked for me

[RobertoAlencar]

The acount seems to be taking files. If you need to submit anything, now is the time.


Roberto Alencar

[UsmanB]

just wondering, b4 i saw alot of other teams forms, now i only seem a few new posted ones ?

[Natedude]

Uploading appears to be working no problem now. Go for it if you haven't lately.

[Roxanne]

I had so much trouble with this! I hope it worked out for you guys. As for me, I got the document in within a few minutes of the deadline.

[dk5sm5luigi]

My team is having the same problem. Anyone find any solutions?

[bolton]

what time was the deadline?

[Roxanne]

I think it was today, before 8 am pacific time. If I was wrong, someone correct me.

The actual animation wasn't due today, just the necessary forms.