Invalid serial numbers?

[ellisk]

I am trying to install the 2010 Software from the two DVD's in the kit. However, I am getting the following error in "NI Activation Wizard":

The following serial numbers are invalid or do not match their corresponding products. Double-click an entry to delete or correct it.
LabVIEW 8.6.1 First Robotics Competition <our serial #>
LabVIEW 8.6 PID Control Toolkit <our serial #>

Then I have two options:

[ ] I have corrected the serial numbers. Retry the activation request.
[ ] I need assistance with these serial numbers.

If I ask for assistance, I get directed to a number to call. Re-trying the request gives the same error. I am not planning on using LabVIEW, but instead Java. Do I need to install these? If so, how do I do it?

Thanks,
Kevin

[Boydean]

As stated here http://usfirst.org/roboticsprograms/....aspx?id=10934

NOTE: There is a known bug in the licensing for National Instruments software (including the software that is required to support the cRIO.) The serial numbers included in the software kit will fail to activate at this time. The solution to this bug is to either run in Evaluation Mode temporarily as the bug will be fixed by 15 Jan 2010, or a working serial number will be posted on the Mandatory LabVIEW update page, linked below.

Currently we are waiting for the update.

[billbo911]

Hello ellisk,

By using the search feature on CD, I quickly found this. It fixed my issues with this problem.

[jmanela]

here...

Originally Posted by brianafischer

This item is addressed in the Mandatory Update:

Do not use the serial number that comes in the software kit for activation. You MUST use the following Serial Number to activate LabVIEW:

L13R00000


There are two updates that are necessary

1. FIRST Robotics Software 2010 - Windows - LabVIEW & NI Utilities
2. FIRST Robotics Software 2010 - Windows - Driver Station

Just an FYI, the zip file password is "Breakaway4FRC!"