Imaging Help!

[mariak37]

We started reimaging the cRIO and the Classmate today, and ran into problems with both. When trying to reimage the Classmate, we followed the instructions here:
http://www.usfirst.org/uploadedFiles...tion_Rev_A.pdf
but got stuck after step 5 in Reimage the Classmate. Although we selected the USB device "Generic," it did not ask if we were sure we wanted to do this, and the Classmate simply proceeded to turn on as usual without loading CTL Autoinstaller. We are using a 2010 Classmate.

When we tried to image the cRIO, we used the instructions here:
http://www.usfirst.org/uploadedFiles...cRIO_Rev_A.pdf, but when asked to select the most recent FRC_2011_xx.zip image file, the Select Image list included only FRC_2010_v20.zip. We have downloaded and installed the Utilities update, the Driver Station update, and the LabView update.

Thanks so much!

Maria