Activation codes for Labview?

[RoboElite640]

I've installed the Labview CD for 2011 that came in the KoP, but after installation, it says i need to activate it. I dont see any activation codes on the envelope paper that came with the CD, so i emailed them for the activation codes with the set-up wizard, and this is what they sent back to me. any help?
National Instruments is unable to provide activation codes for the following items in your request:

Product: LabVIEW PID and Fuzzy Logic Toolkit
Version: 8.6
Reason: Serial number is not found, is found but does not match feature/version, or is found but not yet active

Product: LabVIEW Real-Time Module
Version: 8.6
Reason: Serial number is not found, is found but does not match feature/version, or is found but not yet active