Cypress I/O Module doesn't work with the Driver Station

[amsardesai]

Hey,
When we connect our Cypress I/O Module into the driver station, we get the following error in the Diagnostics tab, hovering over "I/O":

Unable to locate I/O unit over USB.
Check the cable.
Make sure the CyMiniProg3Service has been started in the Service Manager.
Make sure the unit has been programmed.

And on the I/O module itself, when we press the button, a red LED turns on in the module. (I'm assuming that's bad)

We restarted the CyMiniProg3Service, and the same error occured. We even restarted the computer. We programmed the unit using the driver station and another computer (using the hex file provided), but the driver station still doesn't recognize it. We tried connecting it to another driver station from another team, and programming it using the .hex file on their driver station, and the same error occured. We tried using another team's brand new unopened cypress module and programmed it using the base code from our driver station but the same error occured. It's weird because we once got it to work perfectly, but it just stopped working.

Does anyone know a solution to this?