eStop Robotics CCI board

[Mark McLeod]

Check to see if it installed properly.
Windows 7 may not have located the proper driver for it.

1. Go to Start -> Devices & printers
2. See if the eStop device is listed (any warning signs?)
3. Double-click on the eStop device icon to open a pop-up
4. On the pop-up go to the Hardware tab
5. What does it say for Device Status?

[Us3rNam3]

Originally Posted by Alan Anderson

Let's try to narrow down where the problem is.

Is the CCI working properly? Try plugging it into another computer. See if it shows up as a game controller.

Is the Classmate's USB port working properly? Try plugging in a joystick. See if it shows up in the Driver Station device list. Then try the CCI in the Classmate's other port.

when we plug it in it does not show up as a joystick/game controller. we have tried both usb ports and both are working perfectly well. we have also tried it on multiple computers with the same result.

Originally Posted by Mark McLeod

Check to see if it installed properly.
Windows 7 may not have located the proper driver for it.

1. Go to Start -> Devices & printers
2. See if the eStop device is listed (any warning signs?)
3. Double-click on the eStop device icon to open a pop-up
4. On the pop-up go to the Hardware tab
5. What does it say for Device Status?

it says that it is installed to the latest driver.

[Dale]

Our CCI is also not showing up on the drivers station. In the device manager it says "This device cannot start (Code 10)".

Has anyone gotten their CCI to work?

[Mark McLeod]

I have one and it works under XP, but I haven't had a chance to test it on Win7 and/or a Classmate yet.

[Dale]

I just checked ours on XP but, alas, the same result...Code 10.

[Mark McLeod]

Just tried it on two 2010 Classmates/Win7 and got Code 10 on both of them.
So a bad automatic choice of device drivers.

Connecting to the Internet didn't seem to help windows find a better driver for it.

I also immediately got distracted when one of the Classmates power failed...

[Dale]

I just heard from eStop's tech support. eStop has confirmed there's a problem with at least some of the boards and they are working with Microsoft and Microchip to figure out a solution. Those who purchased a CCI are supposed to be getting an email shortly. If they can't fix it they'll be recalling the boards.

[thefro526]

We have a CCI at our shop and are running Windows 7. I'll speak with our programmer and see if ours is having the same issues.

Originally Posted by Dale

I just heard from eStop's tech support. eStop has confirmed there's a problem with at least some of the boards and they are working with Microsoft and Microchip to figure out a solution. Those who purchased a CCI are supposed to be getting an email shortly. If they can't fix it they'll be recalling the boards.

Sounds like E-Stop has some good Tech Support.

[Dale]

eStop has solved the CCI problem but it requires the CCI be updated. New orders from eStop claim to have this bug fix incorporated. Here's is what was sent to eStop customers who purchased a CCI:
-----------------
Dear Valued Customer:

eStop Robotics is pleased to let you know that we have resolved the Custom Controls Interface (CCI) connectivity issue with Windows 7.

It was necessary to update the Microchip PIC® MCU on the CCI to correct the Windows 7 connectivity issue, therefore, we need to replace the CCI that you currently have.

Replacement Procedure:
eStop Robotics will replace the CCI that you originally purchased with a new CCI that includes the updated code.

eStop Robotics will pay the shipping costs for US Postal Priority mail service to your original shipping address.

[Mark McLeod]

Thanks Dale.

I don't seem to be a valued customer, so I wouldn't have known if you hadn't posted.
Messages from eStop probably got lost. I need to check my junk/spam folders.
I'll get in touch with eStop.

[eStop Robotics]

eStop Robotics has processed all the requests we have received for CCI replacements.

All of the currently shipping Custom Control Interface boards are the updated versions of the CCI and have been fully tested for use in both Windows XP and Windows 7 environments.

All of our customers that received early versions of the CCI were sent an email explaining how to receive an updated CCI at no charge.

As Mark point out below, it is possible that our email message to some customers may have made its way to a junk/spam folder.

Mark McLeod

I don't seem to be a valued customer, so I wouldn't have known if you hadn't posted.
Messages from eStop probably got lost. I need to check my junk/spam folders.
I'll get in touch with eStop.

Any customer that has an early version of the Custom Control Interface should contact us immediately for a free replacement.

We want all of our customers to know that customer satisfaction is VERY important to us.

[eStop Robotics]

The new version of the Custom Control Interface, Basic Layout & Connection Guide is available on our site.

The new version is 1.2 and includes tips and directions for connecting switches and potentiometers.

Ordering information for the CCI is available here.