Encoder Problems

[Triapod]

We recently decided to use the encoders and we are having problems with the programming aspect. When we use the motor with encoder example vi, the motor works but the encoder just shows a small number for the distance and nothing for the rate The numbers flash as if they are changing but remain constant.

The encoder wires were soldered to two female-end pwm cables with the brown to black, orange to red, blue to white, and yellow to white.