Lack of joystick control

[mkhawkin]

We are a rookie team, and have gone through the tutorials and forums, and finally got a signal through to our motor controllers. When we try to adjust the output to a motor, however, the controller just sees neutral. We have looked at the setup menu for the driver station, and can tell when a button is pushed on the joystick, but nothing happens when we adjust on either axis. Could someone provide insight for fixing this problem?