Is my cRIO completely broken!?

[jacobs1232]

After several successful years with our cRIO, we cannot establish a simple direct Ethernet connection from our programming computer to our cRIO. The Ethernet ports on the cRIO are not lighting up anymore, and we cannot ping 10.13.51.2 from any computer with a direct connection or through the bridge. Our Robot Signal Light never turns on. We have tried booting into safe mode with no results. We cannot reimage the cRIO because we cannot establish any kind of connection. Can anyone help us?