Digital Sidecar Relay Issue

[razorgator]

We are having difficulty getting a Spike relay to work. The relay is plugged into Relay 7 on the Digital Sidecar. I have the sample Labview "Relay Example" code loaded on the cRio. Through the User Interface (again, from the standard LabView RelayExample project), I have Slot 4, Relay 7 and "Both directions" chosen as the DIO module, Relay Channel and Relay Direction. Our wiring matches these settings. Again, through the User Interface, I'm sending the "Forward" Relay Value. Unfortunately, the Spike Relay stays amber and none of the LEDs on the digital sidecar relay light up (either green or red).

Has anyone experienced a similar issue?

Thank you!