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Unread 15-11-2011, 14:25
crake crake is offline
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Re: Our c-rio is toast! Is there a warranty?

Quote:
Originally Posted by Trent B View Post
internal fuses seem to be the common method of failure on the compact rios.
While the fuse blowing is the symptom, it isn't the failure. Contamination from metallic debris is a major contributor. There's a reason why we have something called the "glitter test" when we designed the gasket.

Quote:
After they fall out of warranty what will be the policy/cost on these internal fuses and their replacement?
The policy is that the repair would be treated as out of warranty. Given the age of these units, and the rather poor conditions we're seeing in returns in the RMA pool, these controllers will essentially be "unrepairable", and thus they should be replaced with a new controller. To assist with this, teams will be allowed to get a 4-slot at-discount if their 8-slot is not repairable.

I understand that this may not be seen as desirable in all cases, and we're looking at some options to ease the pain. For example, by extending the warranty period.
 


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