Belting Pulley Hubs & Discussion

[ayeckley]

Originally Posted by Justin Montois

Has anyone else done this? I haven't gotten an email saying they received my request. Does anyone have experience with this? Should I have received notification that they received it or it was shipped?

In our case there was no direct acknowledgement that the emailed request was received until roughly a week later, and it came in the form of a shipping notice. The parts showed up last week (a total of about 2-3 weeks after the initial request) via FedEx Ground. Sorry I don't have the exact dates accessible at the moment. The sender's information on the shipping label offered no clue that it was from Gates; it wasn't until I opened it that I realized what it was.

Edit: Are you sure that you sent the request with the exact subject line that they instructed us to use? I'm assuming that determines how things get routed within the Gates offices.